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Guests must be at least 18 years of age to check-in with their ID or passport.
Guests should inform Porolithos accommodation in advance of their expected arrival time.
They may use the ‘special requests’ field when booking or contact us directly for any clarification.
Arrival day is charged even when the guest arrives very late.
On the day of departure the room must be empty by 11 noon.
After 11 noon things are transferred from the room to the storage area at the front desk.
The property accepts the following credit cards: American Express, Visa, Euro/Mastercard, Maestro, with a reserved amount prior to arrival.
Payments can be made via:
Upon payment, booking is confirmed by the hotel and is a binding agreement.
Booking a room at our accommodation is completed with a deposit of 25% of the total cost of accommodation.
No change or cancellation of non-refundable reservation rates is allowed.
When booking at a non-refundable price, the total amount of the stay will be charged with the selected payment method.
At non-refundable rates the booking is strictly unchanged and in case of cancellation the prepayment is non-refundable.
A final booking with a non-refundable price should be guaranteed prior to your arrival with 100% payment using the method of your choice.
If canceled up to 14 days before date of arrival, no fee will be charged.
If canceled up to 13-2 days before date of arrival, 50% will be charged.
If canceled 1 day before arrival, the guest will be charged the total price.
For early departures (cancellations made during the stay and prior to the predetermined date) the guest will be charged the total cost of the stay.
The non-arrival of the guest which is after the period indicated on the time of arrival is considered as non-appearance and consequently any deposit or payment made is lost and the room is now considered free and available to the booking department.
Additional services are not automatically calculated on the final amount and must be paid separately during the stay or even after departure. The collection of the amount will be due in any legal way.
The guest should not disturb the privacy of the other residents in the room and should behave appropriately to both our staff and other guests.
Otherwise the accommodation has the right to remove him/her without any obligation to compensate him/her.
Should the reservation be canceled by our accommodation due to exceptional circumstances only, you will be reimbursed in full for the amount paid and if the guest so wishes, an attempt will be made so that he/she stays in a similar accommodation.
The accommodation bears no responsibility and does not pay any damages in cases of force majeure that will affect its operation.
Each room has storage space for valuable items and money and the accommodation is not responsible for damages due to loss.
The objects of the rooms as well as the common areas are listed.
Any damage or theft of objects from the premises will require compensation, otherwise this will be achieved by any legal means.
Baby cots and baby feeding chairs are subject to availability at any time and are provided free of charge upon request.
Children 18 years and older are considered adults and are charged an extra Euro 30 per night.
Pets are not allowed.
Smoking is prohibited in all areas.